THEMBA HOPEWELL NKONYANE

Managed the Corporate Services Executive office operations, ensuring seamless administrative support, compliance, and efficient information flow for strategic decision-making within a national transport agency.

• Managed the Corporate Services Executive office, optimizing operational support for Senior Manager HR and HRBP, enhancing executive efficiency.
• Developed and maintained comprehensive records and archive systems in compliance with the Archives Act, improving data accessibility and regulatory adherence for the Agency.
• Implemented and delivered training on records management principles across multiple divisions, significantly improving organizational compliance and information governance.
• Provided critical secretariat support to the Bursary and Employment Equity Committees, facilitating key governance and compliance functions.
• Coordinated and compiled divisional submissions and reports for the Board and Committees, ensuring timely and accurate information flow for executive decision-making.

Led comprehensive administration and executive support across a group of 6 diverse companies, overseeing operations, staff, and resources to optimize efficiency and compliance.

• Directed administrative and executive support operations across a group of 6 diverse companies (Mbado Security, Mikhosi Security, Qwabe Repatriation, Doves Funerals, Qwabe M Funerals, Isolethu Consulting, Kutala Projects), optimizing workflow and resource allocation.
• Coordinated and supervised staff, resources, and equipment, including a team of 3 operational managers, 1 regional manager, and 6 branch managers, ensuring efficient operational execution.
• Managed the offices of the Group Chief Executive and Directors, providing comprehensive executive support that enabled strategic decision-making and board liaison.
• Served as the primary project liaison for all tenders and projects, facilitating effective communication and coordination across stakeholders to ensure timely delivery.
• Oversaw risk management, compliance, and information management, ensuring adherence to all state and industry regulatory guidelines and safeguarding company assets.

Provided comprehensive administrative and project support, managing youth development initiatives, stakeholder relations, and information dissemination.

• Managed and supported East Africa tour activations, contributing to the successful delivery of international programs.
• Coordinated and registered research paper submissions, while liaising effectively with government agencies and embassies, streamlining academic and diplomatic processes.
• Organized and facilitated capacity building programs, dialogues, and events for youth organizations, enhancing youth development initiatives.
• Facilitated interventions for youth enterprises, fostering networking stakeholder management to support economic empowerment initiatives.
• Provided comprehensive administrative and personal assistance to the Head of Trust, ensuring efficient office operations and executive support.

Ensured timeous resolution of client matters and provided administrative support, consistently meeting service level agreements and enhancing client satisfaction.

• Ensured timeous resolution of client matters by efficiently assigning calls to Legal/Tax Advisors, significantly improving service delivery speed and client satisfaction.
• Achieved and consistently met overall service level agreements, ensuring high-quality client support and operational excellence.
• Implemented and managed client retention strategies, contributing directly to sustained business growth and client loyalty.
• Processed payments and managed all client correspondence (faxes, emails), maintaining accurate financial records and seamless client communications.
• Trained and supervised new and junior consultants, enhancing team capabilities and maintaining high service standards.

Engaged, mobilized, and advocated for communities, facilitating access to government services and addressing local needs through comprehensive development initiatives.

• Liaised, coordinated, and mobilized communities, facilitating enhanced access to government services and assisting in identifying/registering community needs.
• Conducted comprehensive needs analyses and developed detailed community profiles, informing targeted development initiatives and resource allocation.
• Maintained close collaboration with Ward Councilors, NGOs, CBOs, and Municipal departments, fostering strong community partnerships and integrated development.
• Encouraged and supported community involvement and engagement, leading to increased participation in local initiatives and ownership of development projects.
• Advocated effectively for vulnerable community members, ensuring their needs were addressed and rights protected through targeted social awareness and education programs.